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Communication Tools to Keep Your Remote Workforce Productive

June 16th, 2020 by admin

A man working from home using a laptop and a headset

At ITC Communications, we understand that communication is an integral part of your business's success. Whether it is communicating with customers or employees communicating on a project, your company relies heavily on uninterrupted communication. In order to communicate effectively, your employees need tools to enable efficient collaboration to occur. We can provide your business with those tools to ensure the continued success of your company.

Call Center

Our call center solution can reduce costs, enhance customer satisfaction and service, and drive sales. You will be able to intelligently process incoming calls to the proper groups based on administrator-defined rules. If your business is receiving more calls than can be answered, the calls will be routed to a queue with customized messages or music. Relaying a message or providing on-hold music to your customers has proven that it will keep them on the line for extended periods of time. This feature is critical to your business's success, as your customers will be happier, and there is an increased opportunity that potential customers will stay on the line.

We recently expanded a call center at a medical facility, which enabled them to process over 32,000 calls in April. The medical facility was able to efficiently help their patients with any questions or concerns they had.

Our call center solution provides additional features for your company to utilize.

  • Call Recording
  • Real-time software monitors and statistics
  • Call back queuing
  • IM / Web-chat / Presence
  • And More!

ZAC(Zultys Advanced Communicator) App

With employees working remotely, it can be tough to collaborate effectively. We offer the ZAC app to give your employees the tools they need to be effective. The ZAC app allows your employees to share files, prioritize important calls, manage voice and fax messages, and stay connected with your team. Additionally, the ZAC app can be integrated with a call center to increase productivity and efficiency.

If your business needs to increase communication and collaboration, we have solutions that will provide the features and benefits you need. Contact us today to learn how our solutions can help drive your business's growth.

Posted in: Solutions, Services

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