November 23rd, 2017 by admin
Good customer service depends on excellent communications. With our call center solutions, your business benefits from a range of tools to improve the effectiveness of your staff when handling calls. Our call center solutions help your team answer calls quickly and efficiently.
We can provide your team with a range of queuing, recording, forwarding, and reporting applications to speed up and streamline your call center operations. Supervisors can gain access to additional features such as whisper-thru, barge-in & silent monitoring of active calls, to further improve customer communications.
ITC can conduct a full assessment of your customer service and telephone system requirements to find the best combination of solutions and features. We design the call center with these individual needs in mind, so that your system provides maximum efficiency and productivity. Learn more…
Posted in: Solutions