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Voice Processing What is Voice Processing?
Voice Processing is primarily known for Automated Attendant
{answering a call and offering options} and Voice Mail
{leaving a message} functions. Call recording / logging,
Interactive Voice Response {utilizing voice or Touch Tone
Prompts to receive some stored information} are also Voice
Processing examples.
ITC offers integrated Voice Processing Systems for most
major telephone systems. ITC routinely designs application
specific solutions that utilize Voice Processing Systems
Benefits:
- Availability - have calls answered on the first
ring 24 hours a day 7 days a week
- Routing - allow clients to get to key information
and access to personnel quickly based upon their selections
- Messaging - leave detailed messages any time. Messages
are stamped with calling parties Caller-ID information
- Distribution Lists - Send one message to several
individuals easily
- Message Notification - Message Waiting Lamps, Stutter
Dialtone, Call to Cell Phone, E-mail, SMS, Pager
- Message Retrieval - From any Telephone anywhere,
from e-mail, and via Web portal
- Simplicity via Speech Recognition - say the name
of the individual to be connected with
- On-Board Designs - NO Windows Operating System concerns
/ long term investment protection
ITC provides full turnkey solutions with complete
installation, programming and training of your staff.
Talk to an ITC representative today to discuss
your application. Contact
ITC for more information about this or any other
product.
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