Unified Communications and Unified Messaging
What is Unified Communications?
Unified Communications is a technology that enables
real-time instant communications between employees,
customers & suppliers to enable business productivity,
customer service, and cost savings. When it is not
possible to communicate in real-time messaging is
the result.
What is Unified Messaging?
Unified messaging is the natural evolution of messaging
for today's business environment. Unified messaging
is an extension of the traditional voice, fax and
email messaging networks. It is the integration of
several different communications media, such that
users will be able to retrieve and send voice, fax,
and e-mail messages from a single interface, whether
it be a wireline phone, wireless phone, PC, or Internet-enabled
PC. Unified Messaging provides access to any message,
anytime, anywhere from any device.
Benefits:
- Efficiency - Helps individuals be more productive
and organization more responsive
- High Availability - Reducing messaging and
'phone tag'. Receive calls in real-time regardless
of your location
- Scheduling - Provide pre-defined or on-demand
schedules when you wish to be available for calls
and where
- Screening - Although calls can be transferred
to any device including home and cell phones, information
is provided so that you still have the option to take
the call or not
- Centralized Communications & Messaging -
One number and one place to receive all messages.
Calls refused from remote locations still provide
messages at the corporate system
- Simplicity - Creates a single infrastructure
for managing email, voice mail, faxes and text messages
- Presence Management - The ability to see
the availability of personnel
Work is an action not a location
ITC provides full turnkey solutions with complete
installation, programming and training of your staff.
Talk to an ITC representative today to discuss
your application. Contact ITC
for more information about this or any other product.
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