Computer Telephony Integration
What is Computer Telephony Integration?
Computer Telephony Integration {CTI} is the ability
for your computer to be utilized in conjunction with
your communications system for simple and advanced
feature deployment. Computer Telephony Integration
does NOT require Voice over IP technology. Computer
Telephony Integration technology can drastically increase
employee efficiency; improve customer service help
drive profitability.
Some CTI Features:
- Outbound Dialing from within Computer Applications
Unlimited Speed Dials without Mistakes
- "Screen-Pop" Information within Applications based
upon the Specific In-bound Call
High-end Customer Service
- Unified Communications
Voice, E-Mail, IM, Texting
- Interactive Voice Response
Callers receive Real-Time
Information Extracted from Computer Database(s)
- Visual Call Management
Real-Time Desktop Assistant,
Seeing vs. Hearing
- Feature and Functions designed for Mobile Solutions
- Blackberry, Pocket PC's
ITC provides full turnkey solutions with complete installation,
programming and training of your staff. Talk to an ITC
representative today to discuss your application. Contact
ITC for more information about Computer Telephony
Integration today. |
