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Call Management Software
Call Management Software:
What is it? In the past this was typically referred to
as Call Accounting – a feature that allows storage, tracking
and reporting on incoming and out going phone calls on
demand, specific to any extension, department, etc.. Today,
in addition to the aforementioned features Call Management
Software can also provide real-time information about
calls currently in progress as well as many additional
advanced features.
What can Call Management Software do for your business?
This business tool provides management the information
they require to deal with changing business conditions.
Utilizing this feature helps to prevent productivity loss,
improve customer service and, ultimately, increases your
bottom line.
Some of the exciting features that Call Management Software
offers :
- Real-Time Telephone Usage Monitoring
- Scheduled Reporting to E-Mail
- Cradle to Grave Reporting on Call Flow
- Web Access
- Generate Revenue - Bill Back
- Identify Fraud & Abuse
- Allocate Calls to Various Cost Centers
- Track Advertising Calling
- Improve Customer Service
| ITC provides full turnkey solutions with complete installation, programming and training of your staff. Talk to an ITC representative today to discuss your telecommunication requirements. Contact ITC for more information about this or any other product. |
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